As we all know by now Microsoft has released it’s newest Zune the Zune HD, and with a new device comes new software updates. Zune 4.0 was released the same day as the Zune HD, but what if you wanted to keep your old Zune just to see what all the hype was about before buying the HD? Well first you would update the software to get you started in the right direction and to see what your old Zune will be capable of doing new if anything. That would happen in a perfect world of Microsoft right. What I am about to tell you is a first hand experience and I want to pass on the information to you so maybe you wouldn’t be so hesitant to call Zune.
I no longer own a Zune, but one of my family members still does and he downloaded the new software from Zune.net and when it came time to sign in he needed my permission (due to being a minor) to continue, but every time I would place my information into the appropriate spots and hit continue I would get an error code of C101A1FC. So after getting this error message numerous time I went to the web to see if anyone else encountered this same error. I couldn’t find anyone. So what’s my next step? That’s right making that dreaded phone call to Zune. After waiting for a few minutes I was connected with Michael (last name withheld at his request, but I do have his permission to use what he told me during our conversation) a cheery man that was willing to help with the problem I was encountering. I described to him in detail what had happened and he could not find this error code anywhere. So by now I am thinking what is my next step. Well Michael ensured he would find an answer. So he started asking a barrage of question from what Zune we where using to what browser was open on our PC. Come to find out Zune.net does not play well with FireFox and you must use IE to do the update or this error will occur.
So great everything worked out and the Zune was updated, but during the whole process Michael and I where conversing and I asked him a few question that I would like to pass on to you.
Scott: Are you guys experiencing a lot of problems with the new software?
Michael: We are as it is new and a lot still needs to be worked out. We are finding more problems by the hour.
Scott: Does Microsoft have a solution for the software problems?
Michael: They do and when customers call in with problems we try to resolve the issue and pass it along.
Scott: So then why did it take us 45 minutes to figure out my problem?
Michael: Because this was a new code you presented us with and we had no fix until now.
Scott: To be honest I switched to Apple two months ago after my Zune froze up twice in a month and I had to send it back to be replaced. I just was fed up with the whole thing.
Michael: Sometimes that happens as there could have been something wrong with the hardware.
Scott: So would you buy a Zune HD?
Michael: Yes, but I would wait for at least six months as with any new product just to see if there is any problems with the player itself.
Michael went on to add that a lot of the software issues can not be solved unless the consumer calls in to let Zune know what issues they are having. When asked about new games coming to the Zune. He stated that there would be a few new games coming to the Zune, but not many as the Zune HD because the HD will make use of the touch screen as it no longer has the three buttons on the front. So what is the moral of the story. If you are getting error codes during anytime while installing the software or updating your old Zune, to getting you new Zune HD up and running let customer service over at Zune .net help, because your error code may help the next person and hopefully save them sometime on the phone.