Unless you have been living under a rock, you have most likely heard of this little handheld device made by Apple, the iPhone 4. Better camera, better screen, sleeker design. Same crappy service provider, same dropped calls, and some are unable to even hold the device without signal issues.
I’ve had my iPhone 4 since launch day. I love everything about it — except the fact that I am constantly losing calls. Not because of the “AntennaGate” issue but due to a proximity-sensor issue.
With an iPhone, when taking a call, a little sensor near the speaker shuts off the screen to help ensure you will not accidentally put your caller on hold, or start a conference call using your cheek. With the iPhone 4’s proximity-sensor issue, the screen stays on so I am always ending my call or muting my voice when on a call. Annoying to say the least.
Now, on my iPhone, I haven’t experienced the “Death Grip” to cause any signal issues, and neither has anyone that I know. I hold my phone exactly the way Steve Jobs says not to. I can agree with Apple when they say that all phones have signal problems if you hold them just wrong — my old Sidekick 3 would lose signal if I was facing north and a strong wind kicked up. What I cannot agree with is how Apple dealt with the issue when in started to emerge.
First Apple ignored it and Jobs called it a “non-issue.” The company said in a press conference on July 16 that it investigated the issue for 22 days before holding said conference.
During those 22 days of “investigation,” there was silence from our beloved Apple (except for a few snide emails from Jobs himself). Apple retail stores were even told specificity not to give free bumpers for people who came in about the problem.
Now Apple’s going to give every iPhone 4 owner a free case and refund those of us who bought our bumpers, but it did it like an older sibling being forced to share with the younger one. “No one likes a crab apple, er… Apple.”
Bottom line is that Apple is a very secretive company, we all know that. (As a side note, We all knew what the phone was going to look like before it was even announced thanks to Gizmodo, so that big reveal was really just giving specifics about the insides.) While it works very well for product announcements, not so much for PR after the product is announced.
Don’t just leave us hanging Apple. We pay a lot for these nifty gadgets, and they should just work. Is that too much to ask?