Platform Nation’s “A Simple Question”: RROD Warranty

I was in a discussion with some friends lately about Microsoft’s RROD return policy, which is currently a 3 year warranty from date of purchase or last service.  My Xbox recently suffered its 6th RROD, and I’ve managed to maintain my warranty throughout since launch.  My friend’s Xbox suffered RROD after 5 years, and therefore was forced to buy a new one.  It got me thinking:

Should MS RROD policy be extended to lifetime warranty (for JUST 3 light RROD), since it’s a known defect?

Personally, I feel as though the 3 year warranty is a happy medium between providing the correct level of customer service, and giving away the bank. Most RROD issues that manifest will do so within 3 years, although an argument could be made that people who play their Xbox more are more likely to hit the RROD before the 3 years are up than those that play casually. Let Platform Nation know what you think. The simple answer is above, feel free to elaborate with a comment, or yell it out in #PNASQ on Twitter.

Some community responses this week:

@oxskittlefreekx: I think it should

@AlsoSteven: Since the failure rate on the early models is so high, it should be unlimited for the early models, say before 2008. Or exchanged.

A Simple Question (ASQ) is a weekly segment for Platform Nation. Each week on Monday, I’ll ask a question on Twitter at #PNASQ. Give a response and let the world know what you think; there is no right or wrong answer here. If you have a suggestion for a question, hit me up on twitter @vttym.

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  • I guess it does suck for your friend as he is penalised for having a reliable machine that lasted more than 3 yrs.

    I love my 360 so much that I bought backup consoles so that when mine RROD I know I can still play my games.

    A couple of yrs ago me and 3 other friends came up with the idea of buying a groupd 360 that we would share. If one of our machines has to be sent back to Microsoft then that person would use the spare one. It was even a business idea I toyed with for a while but there wasn’t a lot of money making potential in it

  • That’s not a bad idea.. I’m still amazed at the number of people who just buy another machine (sometimes while still in warranty).. I don’t know what I’d do if mine died out of warranty.. I mean, I guess I’d get another, but I would be hard pressed to do it right away.. would certainly consider all my options at that point.