I was in a discussion with some friends lately about Microsoft’s RROD return policy, which is currently a 3 year warranty from date of purchase or last service. My Xbox recently suffered its 6th RROD, and I’ve managed to maintain my warranty throughout since launch. My friend’s Xbox suffered RROD after 5 years, and therefore was forced to buy a new one. It got me thinking:
Should MS RROD policy be extended to lifetime warranty (for JUST 3 light RROD), since it’s a known defect?
Personally, I feel as though the 3 year warranty is a happy medium between providing the correct level of customer service, and giving away the bank. Most RROD issues that manifest will do so within 3 years, although an argument could be made that people who play their Xbox more are more likely to hit the RROD before the 3 years are up than those that play casually. Let Platform Nation know what you think. The simple answer is above, feel free to elaborate with a comment, or yell it out in #PNASQ on Twitter.
Some community responses this week:
@oxskittlefreekx: I think it should
@AlsoSteven: Since the failure rate on the early models is so high, it should be unlimited for the early models, say before 2008. Or exchanged.
A Simple Question (ASQ) is a weekly segment for Platform Nation. Each week on Monday, I’ll ask a question on Twitter at #PNASQ. Give a response and let the world know what you think; there is no right or wrong answer here. If you have a suggestion for a question, hit me up on twitter @vttym.