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Sony Rep Talks PlayStation Network Hack

As we are going into day five of the PlayStation Network hack, I’m sure many of you have some answers. Besides for sporadic blog updates by Sony spokesman Patrick Seybold, not much has come out of Sony, and the utter lack of transparency is disgusting. In the last update, Seybold said the following:

We sincerely regret that PlayStation Network and Qriocity services have been suspended, and we are working around the clock to bring them both back online. Our efforts to resolve this matter involve re-building our system to further strengthen our network infrastructure. Though this task is time-consuming, we decided it was worth the time necessary to provide the system with additional security.
We thank you for your patience to date and ask for a little more while we move towards completion of this project. We will continue to give you updates as they become available.

This is the last information that has come from Sony, that is, until VG Revolution spoke to Sony Computer Entertainment America LLC (SCEA) Rep Eric Levine. The following is the questions, and extremely vague answers, that VG Revolution asked to Levine.

1) When will service return?

SCEA: We will announce through our websites as soon as there are any updates. We are currently investigating to determine the cause of this outage and are working to restore and maintain the services. Since this is an overall security related issue, we will not be providing further commentary for this case.

2) Will PlayStation Plus subscribers be reimbursed for downtime?

SCEA: We will let our subscribers know as soon as there are updates.

3) Is our personal information safe?

SCEA: We are currently investigating the matter, and will notify as soon as there are any updates.

As I’ve seen in many of the comments in my previous article about Anonymous, many PlayStation Network users have had their credit card information stolen and have had to work extensively with their banks to rectify the charges. With this in mind, how do you feel about the lack of transparency on Sony’s part? When do you all think the PlayStation Network will be back online? And how has Sony’s handling of this situation altered your trust in the company?

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