A Simple Question: Welcome Back

Sony certainly has been dragged through the mud the last few weeks, huh?  I still find it hard to believe how all of this happened so quickly; even if Sony wasn’t top dog on the current gen’s console war, it was making some headway, and certainly had history on its side for making the PS3 a long-term win.  With the hacks and outages of late, however, enough of a dent in Sony’s image may have been made to prevent such a thing from happening.  That being said, Sony has announced an offering to current and past customers as a way of compensating for the lost time (SOE also has an offer).  It brought on this week’s question:

 Do you feel that Sony’s compensation in the Welcome Back program is satisfactory?

I am sure most people won’t argue with free stuff, but are what was offered enough? Should anything have been offered at all for a free service going down? Do you even plan on using the credit protection services?  I don’t own a PS3 (though I do have an old SOE account from Everquest that I might utilize for 45 days), but I think the olive branch offered is a good one.  The real test will be in console prices down the road: will Sony slash the price on their system to lure in people who have pulled their interest away? 

Lots of commentary this week from the Twitter-verse.  Let’s see what was said:

@SakimotoFanboy: I would tell you if the Store would open, like, ever. >:(

@Jeremy_LaMont: Yeah, prob. That sort of thing is pretty arbitrary anyway. Theft protection is most relevant to me. Free games are nice tho. I think they covered the imporant stuff as well as possible, and the games/PSN+ to try and “make nice”.

@endlesshistory: I don’t think people realize the value of the free one year’s use of an identify theft protection program alone.So, yes. PSN users should take advantage of it when it becomes available.

@wcc5723: The Welcome Back Program is a great gesture and the compensation they’re offering is satisfactory after all free is free

@bilmcgee: Yep. People are going to complain no matter what. The package is better for newer users than long time players who have those games

@Lifeandall: I’m not a PSN user, but wanted to become one for this program. So yes, I think it is pretty sweet.

@IncreaseBlue: The amount they’re willing to cover on the identity theft program is quite a bit, plus free games is more than enough I think.

Thanks to those that responded this week. Keep an eye out in #PNASQ on Monday when I’ll pose next week’s question. Want to sound off? Vote above, and comment below!

A Simple Question (ASQ) is a weekly segment for Platform Nation. Each week on Monday, I’ll ask a question on Twitter at #PNASQ. Give a response and let the world know what you think; there is no right or wrong answer here. If you have a suggestion for a question, hit me up on twitter @vttym.

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  • James Rogerson

    I think the compensation is satisfactory. They definitely should have offered some- it might be a free service, but don’t forget the real problem is that our personal details were compromised, not that we couldn’t play online for a while. What they’re offering is pretty generous I think, although completely necessary if they don’t want too many people jumping ship.

    More importantly I hope they’ve seriously tightened up their security, I know this sort of thing can happen even to the most secure of companies, but it has left me unsure that I trust Sony with my details anymore.

    I just wish they were offering games that I actually wanted, they’re either ones I already have or ones i’m not interested in, but it would never have been possible to please everyone with the selection.

    As to whether this will hurt Sony’s chances of coming out on top this generation? Absolutely it will, but I think it’s recoverable and probably no more damaging than 360’s red ring of death was in its own way.