Top

Gamestop Presents A Peace Offering

Nothing says “we’re sorry” like gift cards and coupons.

After last week’s Deus Ex fiasco (read the original story here), it was only a matter of time before Gamestop was going to have to run damage control. That time has come.

Dear GameStop customer,
Earlier this week, GameStop removed a competitor’s coupon from standard edition PC versions of Deus Ex: Human Revolution, a recent release by Square Enix. We were not aware that the product box would contain this competitor’s offer. We regret the events surrounding this title release and that our customers were put in the middle of this issue between GameStop and Square Enix, the publisher of this game. And for this, we are truly sorry.

For your inconvenience, we would like to offer you a free $50 GameStop gift card and a Buy 2 Get 1 Free pre-owned purchase. We want to earn back your trust and confidence in the GameStop experience. Please bring in this email and your store receipt or order confirmation from GameStop.com and present it to a Game Advisor.

Sincerely,
Paul Raines
CEO, GameStop

Although it doesn’t excuse their…ahem…bad judgement in the matter, a few “freebies” might placate a portion of the population. Were any of our readers shorted their OnLive coupon? If so, what does a $50 gift card and a Buy 2 Get 1 Free coupon do for your disposition?

, , , , , , , , , , , , , , , , , , ,

  • http://www.platformnation.com Steve519

    Well that just about made the game free.  I’d be ok then for this but I still would never support them again (if I still did)

  • http://www.platformnation.com Steve519

    Well that just about made the game free.  I’d be ok then for this but I still would never support them again (if I still did)

  • Tsarkon

    I wasn’t affected by it, but I’m not the least bit surprised.  I started boycotting GameStop at least 6 years ago after they canceled a pre-order I had made because of a problem with THEIR OWN SYSTEM, then told me that they could “fix” my order by placing a new one for me and the item would be sent to me after New Year’s.  The order was supposed to be the BIG christmas gift for my son and they didn’t indicate their was a problem with my pre-order until MONTHS after I had made it and I almost didn’t get it in time (had to go elsewhere, and that was still just luck that I got it at all with such late notice).  Their customer support is absolutely, 100% AWFUL.  I encountered others that had the same issue that year.  While I don’t have the proof, I strongly believe that GameStop took more pre-orders than they were promised and took the chance that enough people would choose to wait longer for their pre-order to arrive since most places were already sold out.

    If you want to send a message to GameStop that you disagree with their business practices and terrible customer support, it’s really simple: don’t give them (or any of their associated companies) one red cent.  Buy your games elsewhere and save yourself the hassle.  They may be big, but their business practices are REALLY shady…

  • Tsarkon

    I wasn’t affected by it, but I’m not the least bit surprised.  I started boycotting GameStop at least 6 years ago after they canceled a pre-order I had made because of a problem with THEIR OWN SYSTEM, then told me that they could “fix” my order by placing a new one for me and the item would be sent to me after New Year’s.  The order was supposed to be the BIG christmas gift for my son and they didn’t indicate their was a problem with my pre-order until MONTHS after I had made it and I almost didn’t get it in time (had to go elsewhere, and that was still just luck that I got it at all with such late notice).  Their customer support is absolutely, 100% AWFUL.  I encountered others that had the same issue that year.  While I don’t have the proof, I strongly believe that GameStop took more pre-orders than they were promised and took the chance that enough people would choose to wait longer for their pre-order to arrive since most places were already sold out.

    If you want to send a message to GameStop that you disagree with their business practices and terrible customer support, it’s really simple: don’t give them (or any of their associated companies) one red cent.  Buy your games elsewhere and save yourself the hassle.  They may be big, but their business practices are REALLY shady…

  • Tsarkon

    I wasn’t affected by it, but I’m not the least bit surprised.  I started boycotting GameStop at least 6 years ago after they canceled a pre-order I had made because of a problem with THEIR OWN SYSTEM, then told me that they could “fix” my order by placing a new one for me and the item would be sent to me after New Year’s.  The order was supposed to be the BIG christmas gift for my son and they didn’t indicate their was a problem with my pre-order until MONTHS after I had made it and I almost didn’t get it in time (had to go elsewhere, and that was still just luck that I got it at all with such late notice).  Their customer support is absolutely, 100% AWFUL.  I encountered others that had the same issue that year.  While I don’t have the proof, I strongly believe that GameStop took more pre-orders than they were promised and took the chance that enough people would choose to wait longer for their pre-order to arrive since most places were already sold out.

    If you want to send a message to GameStop that you disagree with their business practices and terrible customer support, it’s really simple: don’t give them (or any of their associated companies) one red cent.  Buy your games elsewhere and save yourself the hassle.  They may be big, but their business practices are REALLY shady…