I didn’t write anything about my experiences with UFC 141 which I ordered on the Xbox 360 just a few weeks ago but it wasn’t pleasant at all, and by not pleasant I meant it was the worst UFC experience I’ve ever had, topped off with extremely unhelpful customer service. I decided to go through the Xbox 360 for UFC 141, not because it was free, but because it was a way for me to buy it on and watch it on my big screen, an option that I don’t have as I’m a cord cutter. Riddled with downtime, no updates from their customer service and video quality that YouTube puts to shame, it was a nightmare. And if you were one of the people that decided to host a UFC party like myself, it was an embarrassment. Well today Microsoft is trying to make up for this experience, below you will see an email that they just sent out.
First and foremost, please allow us to apologize for the technical issues that impacted your access to UFC 141 on Xbox LIVE. We remain committed to providing you with the quality experience you expect, therefore we completed a thorough investigation into the issues that prevented you from enjoying UFC 141 on Xbox LIVE, and we’re confident that we’ve addressed the problems.
We’d love it if you’d give us a second chance, and we’d like to offer you another opportunity to experience UFC on Xbox LIVE free of charge with UFC RIO: Aldo vs. Mendes on January 14th, 2012. Instructions on how to access UFC RIO on Xbox LIVE are outlined below. In addition, we’re providing all those impacted by the UFC 141 technical issues with one month of free Xbox LIVE Gold membership*. See redemption code and instructions below.
So does that make it better to you? I’m still extremely skeptical about hosting again, I’m really thinking about going to our local bar to watch the event or one of my buddies houses that is also buying it. For me, it isn’t just the fact that their service might be down again that makes me nervous, it’s the extremely crappy quality of the video that really makes me think twice.